Private group tours

How Kiff & Culture saved 12 hours per week with Fieldbook

Discover how Kiff & Culture, creators of tailor-made travel experiences, saved 12 hours a week by streamlining operations with Fieldbook.

Industry:
Private Day Tours and Multi-Day Tours
Key Features:
Logistics Management
Kiff & Culture team
3 hoursTime saved per tour
x10Boost in Tour Operations Efficiency
12 hoursTime saved per week

The Challenge

In their first three years, Kiff & Culture’s pursuit for operational excellence led them through a myriad of logistical platforms. Monday.com’s broad features fell short for their specialised tour needs, Excel’s basic functionality opened doors to errors, and even dedicated booking systems missed the mark on logistics. Their search continued for a system that could truly deliver the desired efficiency.

Before Fieldbook, the team relied on a multi-tabbed, colour-coded spreadsheet to manage their tour logistics, everything from reservations, guides, vehicles, and guests. Information was scattered, and work was fragmented, requiring constant double-checking and verification to ensure everything was progressing smoothly. This inefficiency not only consumed valuable time of their senior staff but also created risk in their company’s growth ambitions, as they weren’t confident their system could hold up under increased growth.

Murray, Operations Manager at Kiff & Culture, reflects, ’In a niche as unique as bespoke tours, finding a system that could truly simplify our operations, rather than add layers of complexity, has been our holy grail. Many have tried, but none have yet to hit the sweet spot for our business needs.’

In a niche as unique as bespoke tours, finding a system that could truly simplify our operations, rather than add layers of complexity, has been our holy grail. Many have tried, but none have yet to hit the sweet spot for our business needs.
MurrayOperations Manager

The Solution

Just when Murray was about to give up the search and continue to rely on their spreadsheet system, he discovered Fieldbook. He was immediately impressed by its simplicity and user-friendliness. It was evident that Fieldbook was designed with private group tours in mind.

Murray wanted a unified system that brought together all aspects of tour logistics which would boost productivity and minimise errors. With Fieldbook, he gained a real-time overview of operations, enabling better team and supplier management and, ultimately, streamlined operations. It empowered him to independently access supplier and reservation details, boosting overall efficiency without interrupting his team.

“Fieldbook has been the missing piece in our operational puzzle, streamlining our processes and freeing up time to scale our business. It’s been a game-changer for our efficiency,“ shares Angus, Head of Business Development & Finance at Kiff & Culture.

Fieldbook guide workspace

The Result

Fieldbook empowered Kiff & Culture to transition away from cumbersome spreadsheets, saving them 3 hours per tour. With several tours run each week this amounts to 12 hours returned each week to focus on more important things, like delighting customers and investing in the business.

“Fieldbook has been instrumental in helping us reclaim time and focus on what really matters: delivering exceptional tours,“ says Angus.

Fieldbook has been instrumental in helping us reclaim time and focus on what really matters: delivering exceptional tours.
AngusHead of Business Development Manager & Finance

Fieldbook Features Used

Package & itinerary builder

Fieldbook comments

An integrated workspace eliminates the need for manual data entry, promoting automation and boosting productivity.

Tour workspace

Fieldbook beautiful trip proposal

A unified platform enhances organisational oversight, offering a transparent view of all operations and strengthening accountability

Supplier & staff management

Fieldbook itinerary management

Timely notifications and alerts reduce errors and ensure consistency, helping you avoid costly mistakes.

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