Privacy Policy

Last updated: Aug 6 2025

1. We respect your privacy

1. Fieldbook Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
2. “Personal information” is information we hold which is identifiable as being about you.

2. Scope

1. This Privacy Policy applies to personal information processed by us, including on our websites (e.g., fieldbook.com, app.fieldbook.com and any other websites that we own or operate), our application program interfaces, and our related online and offline offerings (collectively, the “Services”).
2. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services.

3. Collection of personal information

1. Fieldbook Pty Ltd will, from time to time, receive and store personal information when you use our products or services, provided to us directly or given to us in other forms.
2. This may include: names date of birth; contact information including addresses, email addresses, phone numbers, fax numbers etc; demographic information; other information relevant to the customisation of a tour on the site; information about goods and services you have; information from enquiries you have made; information about your business or personal affairs; communication between us; other information relevant to customer communications; and any other information requested on the Services or otherwise required by us or provided by you.
3. We, as well as third parties that may provide content, advertising, or other functionality on or in connection with the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Cookies are small text files placed in device browsers to store their preferences. You have the right to decide whether to accept or reject cookies. If you are located in the European Union, you can change your cookie preferences through our cookie consent tool, which you can access at any time by clicking “Manage cookies” in the footer of our website You can also stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, this may prevent you from taking full advantage of our website. Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about engagement on the Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
4. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial information, or communicate with our customer support.

4. How we collect your personal information

1. Fieldbook Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

5. Use of your personal information

1. Fieldbook Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
2. Fieldbook Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

6. Disclosure of your personal information

1. When you use the Services to collaborate or interact with others, we will disclose certain information to your collaborators as relevant to the action.
2. We may disclose your personal information to any of our employees, officers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.
3. We will disclose certain personal information to third-party platforms and/or services if you have expressly consented or requested that we do so. Please note we do not endorse, screen or approve, and are not responsible for, the practices or conduct of such third-party services.
4. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Fieldbook Pty Ltd, its customers or third parties.
6. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to the United States.
7. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
8. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

7. Security of your personal information

1. Fieldbook Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

8. Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@fieldbook.com.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

9. Complaints about privacy

If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 50 Berry St, North Sydney NSW 2060, Australia or email as at support@fieldbook.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

10. Changes to Privacy Policy

We may revise this Privacy Policy from time to time at our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law.